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Your dating site closed: how to choose somewhere new

Before you hand your details to a new site, tidy up after the old one and ask the questions you didn't think to ask last time.

By the Oasis Singles editorial teamUpdated · 5 min read

In short

When a dating site closes, change any reused passwords, check your card for ongoing charges, and never enter old login details on a page claiming to be the old site. Before joining anywhere new, find out who runs it, what's free, how billing and cancelling work, what gets checked and how to delete your account. Oasis Singles publishes all of these.

Key facts
Old accountsClose with the site; they can't be moved to a different one
First jobChange any password you reused on the old site
Lost money or detailsReportCyber at cyber.gov.au; IDCARE for identity help
Scam contact, no lossReport it to Scamwatch
Industry codeAustralian Voluntary Online Dating Code of Conduct, enforced since 1 April 2025

Dating sites close. Companies get sold, merged or wound up, and members are sometimes left with a login that goes nowhere and a profile they can't delete. If that has happened to you, it's worth ten minutes of housekeeping before you sign up anywhere else, and a bit more scepticism than you had the first time.

If you arrived here looking for the old Oasis site that closed in 2020: Oasis Singles is a different site, run by a different company, with no access to old accounts. About Oasis Singles explains who we are, and log in help explains why an old login won't work here.

First, tidy up what the old site left behind

The clean-up takes four steps, and the first one matters most.

  1. Change reused passwords. If you used the same email and password on the old site as anywhere else, change it on those other accounts now, starting with email and banking. A closed site's old data is out of your hands.
  2. Ignore old login pages. Never type your old username and password into a page that claims to be the old site or a "new version" of it. A closed site's web address can end up with anyone. A page asking for old login details is a reason to close the tab.
  3. Check your card. Look through recent statements for any recurring charge you don't recognise. If something is still coming out for a service that no longer exists, call your bank or card provider; they can tell you your options.
  4. Distrust "reactivation" offers. Treat any email or text about reactivating or transferring your old profile with suspicion, especially if it asks for a payment, a code or a login. Scamwatch's advice is not to share passwords, one-time codes or ID documents.

If you've already handed something over

What happened What to do
Lost money, or shared bank or card details Call your bank straight away, then report to ReportCyber at cyber.gov.au
Shared ID documents or passwords Change passwords, then contact IDCARE for help protecting your identity
Contacted by a scammer but lost nothing Report it to Scamwatch
In danger, or someone is threatening you Call 000

What to check before you join anywhere new

Most people choose a dating site on looks and a gut feeling. After a closure, it's worth asking the boring questions too. Any site worth joining should answer these without you having to dig.

Question Why it matters
Who runs it? You want a named company in the terms, not just a logo.
What's free, and what's paid? You should know before you hand over a card.
Does it renew automatically? How do you cancel? Most memberships roll over until you stop them.
What will show on your card statement? So a charge you made doesn't look like fraud, and nobody is surprised.
Are profiles shared with other sites? Some networks show your profile on more than one site.
What gets checked? Photos, IDs, written profiles: each site checks different things, and some check nothing.
How do you report a member? You need a way to flag someone who makes you uneasy.
How do you delete your account? Leaving should be as easy as joining.
Has it signed Australia's dating code? See the section on the code below.

If you can't find the answers on a site's own pages, that tells you something.

How Oasis Singles answers those questions

Here are our answers, so you can compare like with like.

  • Who runs it: High Intent Media Inc. Our facts page has the company details.
  • Free and paid: joining, making a profile and browsing are free. Reading and replying to messages needs a paid membership. Prices are in US dollars and your bank converts them; see prices and the table below.
  • Renewal and cancelling: memberships renew automatically until you cancel, in Settings > Billing.
  • Card statement: the billing name is shown at checkout, before you pay.
  • Shared profiles: profiles are shared with partner sites in the same network, so members of those sites can see and message you too.
  • What's checked: every photo is reviewed. What members write about themselves is not checked. ID verification (an ID document plus a selfie) is an optional paid badge, and is required only in some cases, such as signing up through a VPN or if an account is flagged.
  • Reporting: you can report a profile from inside the members area.
  • Deleting: avatar > Settings > Delete Account.
What it costs
Join, create a profile, browseFree
Read and reply to messagesPaid membership
1 week$12.99
1 month$24.99 a month
3-day trial$2.99, then $24.99 a month
Optional extrasProfile boosts, priority messages, a 24-hour pass, an ID-verified badge

US prices as shown in the members area on 16 October 2026; the members area shows the exact price, and the billing name for your statement, before you pay. Memberships renew automatically until you cancel in Settings > Billing.

How Oasis Singles works walks through the whole thing from sign-up, and keeping your dating life private covers what to leave off a new profile.

What is Australia's online dating code?

The Australian Voluntary Online Dating Code of Conduct is an industry code for dating services. According to the federal communications department, it commenced on 1 October 2024, with enforcement from 1 April 2025 after a six-month implementation period. Services that sign up commit to:

  • giving users tools to report harm
  • running systems to detect possible online-enabled harm, and acting on what they find
  • recording and publishing how many Australian accounts they terminate, and how they moderate content

A Code Oversight Body administers the code and checks signatories' self-assessed compliance, and an independent Code Compliance Committee can issue warnings, require a compliance plan, suspend a service or remove it from the code. In November 2025, the Australia New Zealand Policing Advisory Agency published a protocol setting out how signatory services and Australian police share information.

Because the code is voluntary, not every service has signed. It's a fair question to ask any site you're considering.

Signs a site isn't worth your money

  • No company name anywhere you can find it.
  • Prices that only appear after you've entered your card.
  • No clear way to cancel, or "cancel" means emailing someone and hoping.
  • A flood of very keen messages from people far away before you've even finished your profile. That's a reason to slow down, not speed up.
  • Members who quickly push you to move the conversation to another app. Scamwatch lists this as a common warning sign.

Our guide to romance scams in Australia covers the people-side red flags in detail.

Starting again without starting from scratch

You lost a profile, not what you learned writing it. Think about what worked last time: which photos got conversations going, which parts of your profile people asked about, what kind of first date you enjoyed.

Then write the new one fresh. Be specific about where you are and how far you'll travel, mention what you actually do on a weekend, and use recent photos. A line like "Based near the coast, happy to drive an hour, usually found on a bushwalk on Sundays" (an example to adapt) gives a match something real to reply to.

If you're outside the capitals, our guides to dating in a small town and active date ideas are a good place to start, and the safety page covers first meetings.

Join Oasis Singles free

Free to join and browse. Reading and replying to messages is paid.

Questions people ask

Can I move my old profile or messages to a new site?

Generally no. When a site closes, its accounts, messages and payment records close with it, and a different company running a similar site has no access to them. Oasis Singles has no access to any other site's old accounts, so you would start with a fresh profile, which takes a few minutes.

Is Oasis Singles the old Oasis site under a new name?

No. Oasis Singles is a separate site run by High Intent Media Inc. The Oasis site that closed in 2020 was run by a different business, and its old accounts, messages and payments did not come across. If you had a profile there, it doesn't exist here, and your old login won't work.

How do I know a dating site is legitimate?

Look for a named company in the terms, clear prices before you pay, a published way to cancel and delete your account, and a way to report other members. Check whether it has signed Australia's voluntary online dating code. If any of those basics are missing or hard to find, keep looking.

Someone emailed offering to restore my old dating account. Is it real?

Treat it as a scam unless you can prove otherwise. A closed site's address and customer list can end up in anyone's hands. Don't click links, pay fees or share codes or ID. If you've already handed over money or details, report it to ReportCyber and contact your bank; otherwise, report it to Scamwatch.

I'm still being charged by a site that closed. What do I do?

Call your bank or card provider, explain that the service no longer exists, and ask what they can do about the recurring charge and any recent payments. Keep a note of the dates and amounts. Oasis Singles can't help with charges from another site, but you can check what any current subscription will show at checkout.

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